Returns & Refunds

This refund policy is for product orders (excluding services) made directly on blossome.com.au. For product orders made on 3rd party platforms like Amazon, they are subject to the refund policies of the 3rd party platform.

30-day returns and refunds
Our standard return policy is in accordance with the Australian Consumer Law (ACL), which declares the customer is entitled to request a refund or replacement for a product which has faults or a major problem covered by consumer guarantees. For more information, refer state government guidelines here.

If you are not 100% satisfied with your purchase from Blossome, contact us for instructions on how to return your order within 30 days of receiving it.

Please note we do not cover the return shipping fee.

If you're due to receive a refund, please note that it can take some time for your bank or credit card company to process and post the refund. We charge a flat processing fee of $9.99, which will be deducted from your refund amount.

To request a refund and refund, please contact us at hello@blossome.com.au.

Damages and issues
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you have received the wrong item. We are happy to assist to amend any issues that occur.